Co-Production Consultancy
Co-production isn’t just a buzzword — it’s a vital approach for creating responsive, equitable services that genuinely reflect the communities they’re designed to support. Designing with communities — whether defined by geography, identity, lived experience, or shared interest — rather than for them, is a core principle that underpins my work
Co-production turns insight into impact.
Working in a co-productive way uncovers blind spots, sparks innovation, and designs services that truly stick.
For people accessing services, that means support that’s more responsive, relevant, less likely to let them fall through the gaps, and focused on creating lasting positive change.
For organisations, it creates a more human-centred, relational, and even healing approach — reducing wasted time and costs, while increasing staff satisfaction by meeting needs more authentically and genuinely.
The result? Stronger services, better outcomes, and communities that feel truly seen and heard.
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Throughout my career, I’ve led co-production strategies and projects across the charity sector, NHS, and central and local government. This hands-on experience has deepened my understanding of what meaningful co-production looks like in practice — the challenges, the power shifts, and the real potential for change.
My consultancy offer builds on this foundation — helping organisations move from doing co-production as a one-off activity to being co-productive in their culture and systems. The result is more inclusive, effective, and future-ready services that are shaped by the people who use and deliver them.
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Every organisation is different — so I shape each piece of work in collaboration with you. Depending on your goals, capacity, and where you are in your co-production journey, our work might include a mix of the following examples of consultancy and support
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Developing & Embedding Co-Production Approaches
Developing & Embedding Co-Production Approaches – supporting your organisation to make co-production a core way of working, not a one-off activity.
ICCC will bring people with lived experience and staff teams together to co-create strategies, facilitate reflective workshops, and develop tools tailored to your context. We explore what co-production looks like day to day and in decision-making, build on what’s already working, and find realistic ways to strengthen your approach within existing resource
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Developing a Co-Production Framework or Guiding Principles
CCC will work with staff, people with lived experience, and stakeholders to build a shared understanding of what meaningful co-production looks like in your context. Together, we create guiding principles and practical ways of working that bring consistency, strengthen practice, and help embed co-production across teams and services.
This happens through collaborative workshops that bring lived and professional experience into the same space to define principles, expectations, and examples of ‘what good looks like’. From there, we co-develop simple, usable tools and, where helpful, I offer training to support teams to embed these approaches into everyday work.
Centering Lived Experience in Service Transformation
Helping you understand what really matters to the people who use your services — and turning those insights into meaningful change.
CCC will design and facilitate workshops, focus groups, and interviews that surface experiences and highlight what’s working, what’s getting in the way, and where change is needed. Sometimes, when you’re on the inside, it can be hard to really hear people’s stories — and equally hard for people to share challenges openly. As an independent facilitator, Conversations that Create Change creates the space, builds the trust, and provides the link that supports honest dialogue and collaboration. From there, I bring people with lived experience and staff together to co-create practical improvements, test new ideas, and shape service redesign.
All of my work is underpinned by trauma-informed, participatory, and psychologically safe approaches, so that people feel supported to share honestly and collaborate with confidence.
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Transforming Services Together
CCC will create spaces where people with lived experience, service providers, and commissioners can connect, build trust, and explore how services could work better. Through tailored workshops we surface insights, highlight gaps and opportunities, and co-create practical solutions — from improving what already exists to designing something new. My approach embeds co-production at every stage, ensuring lived experience shapes, delivers, and reviews change alongside staff and partners.
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Facilitating Organisational Learning & Culture Change
CCC will create reflective spaces where teams can pause, make sense of their experiences, and explore how are working alongside those with lived experience. These sessions help teams identify what’s working, what’s getting in the way, and how to strengthen co-production through more collaborative, participatory ways of working. The focus is on building a culture of learning, trust, and genuine shared ownership.