Hello! I’m Michelle, Founder of Conversations That Create Change (CCC) and a Relational Organisational Development Consultant, Facilitator and Trainer.

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With over 20 years’ experience across youth and social care, public health and the voluntary and community sectors — alongside my own lived experience of care — my work has taught me something I now hold at the centre of my practice:

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Relationships are part of the work, not separate from it.

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I believe meaningful change happens through people, not processes alone. Strategies, structures and plans matter, but their success often depends on the quality of the relationships, conversations and collaboration beneath them.

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I help organisations, teams and communities strengthen how people connect, communicate and work together — whether that means navigating complexity or change, bringing different perspectives together, strengthening a team, involving lived experience meaningfully, or creating space for an important conversation that needs to happen.

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My practice is relational, trauma-informed, participatory and strengths-based. I draw on theory and evidence around psychological safety, group dynamics, belonging, power, participation and learning, alongside approaches including Appreciative Inquiry, Liberating Structures, ORID, Circle Practice and creative and experiential methods.

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But methods always come second to people. I’m curious about what is happening between people, not simply what needs to get done — whose voices are being heard, where power sits, what might be getting in the way and what could help people think and work together differently.

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Through facilitation, co-production, participation, organisational and team development, coaching, training and creative engagement, I create processes that help people explore different perspectives, build shared understanding and move towards practical action.

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Because for me, a good conversation isn't simply a nice experience.

It can change relationships. It can change thinking. And it can change what becomes possible next.

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If your organisation, team or community has a conversation that matters, I’d love to have a conversation about the conversation you need to have.

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